Support

Need help with CounterCode? Write to us and we will get back to you as soon as we can.

Contact

Please include your device model, iOS version, and a short description of the problem. Screenshots help when a code does not scan after printing.

Email support

Common questions

Where are my codes saved?
In the Saved tab on this device only. Save does not put a file in Photos or Files. CounterCode does not create an account and does not sync to a server. Uninstalling the app deletes saved codes.

How do I export a code?
Open a code, go to Export, then Share PNG for quick use, or Share SVG for print shops. On iPhone, SVG share also includes a PNG so you can see a preview. Apple Notes cannot display SVG — choose Save to Files or AirDrop for the vector file.

Why does the app warn me about contrast?
Low-contrast colors can fail after printing. Prefer dark modules on a light background, and leave quiet space around the code.

How do I delete saved codes?
Swipe a saved code to delete it, or uninstall the app to remove everything stored locally.

How is CounterCode priced?
It is a one-time paid download on the App Store. There are no subscriptions and no in-app purchases.

Looking for the privacy details? Read the Privacy Policy.